Terms of service

Terms of Service

OVERVIEW

This website is operated by Sassy Tails Ltd. Throughout this site, the terms “we”, “us” and “our” refer to Sassy Tails Ltd.. We offer this website, including all information, tools, and services available from this site, to you, the user, subject to your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing products or services from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully before using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, you must not use the website or our Services.

Any new features or tools added to the website shall also be subject to these Terms. The most current version of these Terms will always be available on this page. We reserve the right to update, modify, or replace any part of these Terms at any time by posting updates on our website. Your continued use of the website following any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction or that you have obtained parental or guardian consent for any minor dependents using the site.

You may not use our products or Services for any unlawful or unauthorized purpose, and you must not violate any laws in your jurisdiction (including copyright laws). You must not transmit viruses, malware, or any destructive code. Breach of any Term will result in immediate termination of your access to our Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for any reason.

You acknowledge that content you provide (excluding credit card information) may be transmitted unencrypted over networks and may be subject to technical adaptations. Credit card information is always encrypted during transmission.

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission. Headings in these Terms are for convenience only and do not affect interpretation.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS

We do not guarantee that information on this site is accurate, complete, or current. Content is provided for general information and should not be relied upon as the sole basis for decisions. Reliance on site information is at your own risk.

Historical information may be included but is provided for reference only. We reserve the right to modify content at any time without obligation to update.

SECTION 4 – MODIFICATIONS TO SERVICE AND PRICES

Prices for products are subject to change without notice. We may modify, suspend, or discontinue any part of the Service at any time without liability.

SECTION 5 – PRODUCTS OR SERVICES

Certain products may be available exclusively online and in limited quantities. Returns or exchanges are governed by our Returns Policy.

We strive to accurately display product colors and images but cannot guarantee exact matches due to monitor variations. We may limit sales by person, region, or jurisdiction and reserve the right to modify product availability or pricing at any time.

SECTION 6 – BILLING AND ACCOUNT INFORMATION

We may refuse or cancel any order at our discretion. Restrictions may apply per customer, account, credit card, or address. You agree to provide accurate and up-to-date purchase and account information, including email and payment details.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools that are offered “as-is” without warranties or endorsement. Use of these tools is at your own risk.

SECTION 8 – THIRD-PARTY LINKS

Our Service may include links to third-party websites. We are not responsible for their content, accuracy, or practices. Any transactions with third parties are solely between you and the third-party.

SECTION 9 – USER COMMENTS AND SUBMISSIONS

By submitting comments, ideas, or other materials to us, you grant us the right to use, edit, publish, and distribute them without compensation or obligation. You agree your submissions do not violate any third-party rights or laws and do not contain harmful material or malware.

SECTION 10 – PERSONAL INFORMATION

Submission of personal information is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

We may correct errors or omissions in product descriptions, pricing, promotions, shipping charges, and availability at any time without prior notice.

SECTION 12 – PROHIBITED USES

You may not use the site or its content for unlawful purposes, to infringe on rights, to harass or harm others, to submit false information, to upload viruses or malicious code, or to interfere with website security. We may terminate your access for prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

All products and Services are provided “as-is” and “as available.” We make no warranties of any kind and are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from use of the Service. Liability is limited to the maximum extent allowed by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Sassy Tails Ltd. and its affiliates, officers, and employees from any claims or demands arising from your breach of these Terms or violation of law or third-party rights.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be unenforceable, the remaining provisions remain valid and enforceable.

SECTION 16 – TERMINATION

These Terms are effective until terminated by you or us. We may terminate access for noncompliance at any time. Obligations incurred prior to termination survive.

SECTION 17 – ENTIRE AGREEMENT

These Terms, together with our policies and operating rules, constitute the entire agreement between you and Sassy Tails Ltd. They supersede prior agreements or communications.

SECTION 18 – GOVERNING LAW

These Terms and any related agreements are governed by the laws of the United Kingdom.

SECTION 19 – CHANGES TO TERMS OF SERVICE

We may update these Terms at our discretion. Your continued use of the website constitutes acceptance of changes.

SECTION 20 – CONTACT INFORMATION

For questions about these Terms, please contact us at: info@sassytails.co.uk